Privacy Policy

Last Updated: 1st June 2025

This Privacy Policy describes how I collect and use your personal information when you use my services, or make a purchase from www.willowwitthjo.co.uk (the “Site”).

1. Who I Am

Willow With Jo provides craft workshops, bespoke group activities and handmade willow products.

2. Information I Collect

I collect personal information from you for various purposes, including managing workshop bookings, processing payments, and improving your experience.

  • Information You Provide Directly:
    • Contact Information: When you book a workshop or enquire about group activity bookings, you may provide your name, email address and phone number.
    • Payment Information: When you book a workshop, you will provide payment details. I use Stripe to process payments, and I do not directly store your full credit card details on my servers.
    • Workshop Information: Details related to your workshop booking, such as attendee information and any specific requirements you communicate to me.
    • Communications: Any information you provide when you communicate with me via email, contact forms, social media or other means.

  • Information Collected Automatically (via my website):
    • Usage Data: I may collect information about how you access and use my Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
    • Cookies and Similar Technologies: I use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of my Site.

3. How I Use Your Information

I use the information collected for various purposes, including:

  • To Provide and Manage Services: To manage your workshop bookings, and communicate with you about them.
  • To Process Payments: To process payments for workshop bookings securely through Stripe.
  • To Communicate with You: To respond to your enquiries, send booking confirmations, workshop reminders, and other administrative messages.
  • To Improve My Services: To understand how my Site and services are used and to make improvements.
  • For Marketing Purposes (with your consent): If you opt-in to join my mailing list, I may send you newsletters, promotional offers, or information about upcoming workshops and services. You can opt-out at any time.
  • For Legal and Security Purposes: To comply with legal obligations, enforce my terms and conditions, and protect the security and integrity of the Site and services.

4. How I Share Your Information

I may share your personal information with third parties in certain circumstances:

  • Stripe: I use Stripe for payment processing. Your payment information is shared directly with Stripe for the purpose of processing your payment. Stripe’s Privacy Policy can be found at https://stripe.com/gb/privacy
  • Ticket Tailor: I use the Ticket Tailor online booking platform to manage most of my event bookings. The information you provide during the booking process (e.g., name, email) is handled by Ticket Tailor. Ticket Tailor’s Privacy Policy can be found at https://www.tickettailor.com/legal/privacy-policy
  • Sugar Calendar: I use Sugar Calendar to manage some event bookings. The information you provide during the booking process (e.g., name, email) is handled by this plugin. Sugar Calendar’s data handling practices align with WordPress best practice standards and their Privacy Policy can be found at https://sugarcalendar.com/privacy-policy
  • Service Providers: I may employ third-party companies and individuals to facilitate my services (e.g., website hosting, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: I may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Retention

I retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

All individuals have certain data protection rights under UK General Data Protection Regulation (GDPR). These rights include:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that I correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that I erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that I restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to my processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that I transfer the data that I have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: If I am relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

All requests regarding data subject rights will be handled in accordance with legal requirements and within the specified timescales (typically one month). To exercise any of these rights, please contact me using the details provided below.

7. Security of Your Information

I am committed to protecting the security of your personal information. I implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and I cannot guarantee absolute security.

8. Links to Other Websites

My Site may contain links to other websites that are not operated by me. If you click on a third-party link, you will be directed to that third party’s site. I strongly advise you to review the Privacy Policy of every site you visit. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

My workshop booking services are not intended for anyone under the age of 18. I do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided me with personal data, please contact me. If I become aware that I have collected personal data from children without verification of parental consent, I will take steps to remove that information from my systems.

10. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Me

If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise one of your data protection rights, please contact me:

  • By Email: jo@willowwithjo.co.uk